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CAM Customer Service Processes

Advocate – Vantaca Day One

Topics covered include Use Chrome, Firefox or Edge www.vantaca.net Dashboard 3:58 Action Items 13:02 Roles 22:58 Responsibilities Portfolios Substitues 29:19...

Advocate – Vantaca Day Two

Topics covered include Video start 9:07 Broadcast email and action steps 12:16 Owner response 27:27 Work order action items 31:12...

Advocate – Vantaca Day Three

Topic covered include Advanced navigation Call center tab 2:10 Call log 8:00 Email inquiry 15:20 General question action item 20:00...

Advocate – Vantaca Day Four

Topics covered include Owners portal 0:00 Create owner log in 1:30 Mimic owner 3:45 Owner view menu options 8:00 Create...

Advocate – Vantaca Day Five

Topics covered include Entering assessments/charges 2:10 AR payment distribution options 8:38 Recurring charges 11:50 Entering bulk charges 22:00 Special rate/charge...
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