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Management Company

HOA Management Company Deerfield IL.

Making Association Management Easier

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Homeowner Support

HOA & Condo Management Services

At Westward360 in Deerfield, IL, we provide full service HOA and condominium association management for communities across the Deerfield area and the greater Chicago North Shore. Our local team supports boards with financial management, maintenance coordination, vendor oversight, rule enforcement support, and clear resident communication, backed by consistent reporting and dependable follow through. If you are looking for HOA management in Deerfield or condo association management, we focus on protecting property values, reducing day to day workload for board members, and helping communities run smoothly year round.

Full service

Low flat fee, team approach built for speed, access to our entire suite of services and support.

Starting from

$ 400/mo

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360Premier

Concierge-level support, low building-to-manager ratios with dedicated property manager and support team

Starting from

$ 1000/mo

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OnSite

Full-time onsite management for community associations .

Starting from

$ 8/mo

Per Unit + Manager Salary
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Hybrid

Premier + part time onsite management for community associations

Starting from

$ 8/mo

Per Unit + $400 A Day
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Financial Only

Full Accounting Coverage

Starting from

$ 250/mo

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Features

FULL SERVICE
Starting From
$350/mo
(25 units max)

PREMIER
Starting From
$1000 /mo

ONSITE
Starting From
$8/unit/month +
Manager Salary

FINANCIAL
Starting From
$250/mo

licensed property managerLicensed Manager
?Managers are put through a rigorous training program, where they start by working through each area of the business – all before being handed a single property. All of our property managers are CAM licensed and in good standing.
Licensed Team Dedicated Dedicated
association meetingsAssociation Meetings
?Managers will meet with the Board in accordance with the Association’s Bylaws to keep things on track. We guide you by serving up actionable strategies to save money, protect assets and enforce the rules and values of your association. Quarterly reporting is robust and easy to understand.
Quarterly-Virtual* Quarterly Monthly
inspectionsProperty Inspections
?Our Property Inspectors will visit your property and provide a detailed Inspection Report. Inspectors utilize the latest technology to document and report potential and existing short and long term brick and mortar issues.
Annual Seasonal Seasonal
budgetBudget Analysis
?We guide you through a process that ensures the health and ongoing security of your homeowner or condo association. Good property management relies heavily on smart budgeting and good reporting. We bring the tools and experience to make this process easy and repeatable year over year.
Annually Annually Annually
maintenance calendarMaintenance Calendar
?Setting up a sound maintenance plan is something we’re passionate about. We believe in putting the important stuff on a seasonal schedule, priced out ahead of time, so there are no surprises and no slip ups when it comes to important, seasonal preventative maintenance.
Annually Annually Annually
property walk throughProperty Walk-through
?Your Property Manager will walk the common areas of the building to ensure the property is in good condition, rules are being followed, and contracted maintenance is being completed.
Initial Monthly Weekly
property journalProperty Journals
?Our proprietary Property Journals are something we create for each association during the onboarding process. It captures basics like number of units, FEIN, quorum requirements, etc., and also granular details like shutoff locations, access instructions, intercoms, storage locations, mechanical logs and more. We also track all active maintenance contracts, expiration dates, vendor preferences, and your recurring maintenance calendar.
✔ ✔ ✔
24 hour support24hr Support
?Our customer support team is second to none. They care deeply about resolving issues and work diligently to consistently improve our service. They are available to you 24-hours a day for routine issues as well as serious emergencies. They use each association’s Property Journal to act quickly to resolve inquiries.
✔ ✔ ✔
emergency servicesEmergency Service
?Our Team is available live 24x7x365. We work closely with our boards to customize their emergency protocol. Protocols and detailed information are added to each Property Journal and used by our Emergency Response team. Every emergency is different, but we show up consistently every time.
✔ ✔ ✔
web portalWeb Portal
?We're partnered with Vantaca, giving our clients a web based platform with best-in-class accounting features, real-time financial reporting, banking automation, client communication, and document storage.
✔ ✔ ✔ ✔
real time financialsReal-time Financials
?Board members have access to all income and expense information real-time. Real-time financial reporting includes: Balance Sheets, Budget Statements, Current Homeowners, Homeowner Statements, and Delinquency Reports.
✔ ✔ ✔ ✔
collectionCollection of Assessments & Bill Pay
?We make it easy to collect assessments, virtually or manually, and provide expertise to ensure you’re collecting in a timely manner. Bill pay is a core part of our service – we set it up, receive and pay your association bills while making the tracking, payment and reconciliation process a snap.
✔ ✔ ✔ ✔
operations and supportOperations & Maintenance Support
?Our Team will not only manage the day-to-day issues that may arise, but also manage budgeted projects and recurring maintenance. In doing this, we will develop a scope of work, collect comparable bids and report on status through completion.
✔ ✔ ✔
capital projectsCapital Projects
?Upon request, we can provide a cost to help your association’s capital projects move smoothly via our Capital Coordinators. Vendor coordination, board and owner communication, onsite/logistics planning and consistent updates will reduce the stresses these endeavors bring.
✔ ✔ ✔
project loansProject Loans
?We also can provide the resources to help secure financing options, track loan payments and amortization, and manage special assessments so the board can rest assured that inflows and outflows are precise and timely.
✔ ✔ ✔

*During business hours

Westward360 is proud to hold the AAMC designation. AAMC designation signals that your management company meets a high bar for experience, ethics, and operational standards—giving boards extra confidence in the quality and consistency of service.

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Deerfield’s Local Team Members

Kimberly Sutherland

Kimberly Sutherland AMS, CMCA, PCAM

Senior VP of Management
Chelsey Kelly

Chelsey Kelly

Vice President of Client Success
Jennifer

Jennifer Bratzel

Market Leader
Lillian

Lillian Kruse

Association Operations Lead

Deerfield IL Office

Address
570 Lake Cook Rd Ste 300, Deerfield, IL 60015

Phone Number
708-414-7978

Located at the Westward360 Deerfield Office, this location serves as a key hub for Westward360’s association management services across the Chicago North Shore. From this office, the team supports condominium and homeowner associations with financial management, maintenance coordination, and day-to-day operational support. With a strong local presence and a hands-on approach, the Deerfield office helps communities stay organized, responsive, and running efficiently.

Serving Deerfield Homeowners

Our Google Reviews

Connie
3 months ago
Emilie assisted me with logging into the Westward360 website.
Seems like there was no email, or phone number for me to be able to gain access. She was very quick to see the error and had me connected and able to login without difficulty within 5 minutes.

Great asset to the company in representing, and with the knowledge and skills to do the job very timely without issue.
Robert F.
3 months ago
Paolo was the best person I spoke to the last week about HOA Docs being ultra delayed. I have about 3 hours worth of total phone calls in to Westward 360 since last week. We were promised HOA Docs 04/13 and finally delivered today 04/22. Paolo listened to the issue at hand, gave me respect and courtesy and resolved the issue. Top notch customer service. Thank you Paolo.

Prior to talking to Paolo, I was hung up on by Janet or Janice possibly. My situation was very complex and it appeared she did not want any part of it. I really hope the phone call was recorded so management can listen to it. (She deserves 1 Star) but I won't alter my rating because Paolo did such a great job.
Diana M.
4 months ago
Christine promptly answered my telephone call and after explaining the issue I was having with getting logged in to the Westward 360 portal she was able to help me. She stayed on the line with me until I wad able to resolve my issues. A very kind and pleasant lady. Thank you!! Diane M.
Mary Robin N.
4 months ago
Rey was very polite, courteous, and helpful in answering my questions about a billing discrepancy in my assessment fees. I am grateful that my monthly fee has been reduced going forward.
Larry G.
4 months ago
Rey was very helpful and gave GREAT customer service in helping me with my portal today, great job Rey👍😀
Vickie M.
4 months ago
May was really helpful Thank You! Thank You! Thank You!
Peggi Q.
4 months ago
I had a great deal of trouble trying to provide my insurance policy info on line. Thank God for May, she showed patience and was very helpful. She remained friendly throughout out phone conversation which lasted over 20 minutes. Kudos to May.
Sandra W.
4 months ago
Rey was my customer service contact and was patient, caring and kind throughout the process of setting up my portal,account and auto payment process.
Thank you Rey!
Olga R.
5 months ago
I would like to sincerely express my appreciation for Rey, the representative I spoke with.

Rey was absolutely impeccable — extremely patient, respectful, and professional. Considering that I was quite frustrated at the time, he handled the situation with remarkable composure and kindness. He calmly walked me through every step to ensure everything was done correctly and demonstrated exceptional patience in answering all of my questions thoroughly.

Because of Rey’s professionalism and the way he treated me during our call, I have genuinely changed my perception of the Association.

Employees like Rey are truly valuable. He is outstanding at what he does, and I believe he represents your organization at the highest standard.
Bob K.
5 months ago
I had the pleasure of talking with May who solved three issues that I had. She solved an issue that I had with the auto payments of my monthly HOA fee.
She also created a ticket for two doors to be fixed on the first floor of my condo. She notified the people in charge of testing the system fire alarm because I was not home at the time.
Augie D.
5 months ago
I am impressed with her professionalism by keeping us informed during the whole process. I am one of the people that realize how difficult it is to get bids, contractors, board approval and work started/completed. Pola does a wonderful job and all the while handling 100 units and the vendors for property management
Kiara Y.
6 months ago
Paolo Sison Is a joy to work with. i had all my needs met with ease and he was very kind and efficient. I am very happy with the service Paolo Sison provides.

Types of Associations We Manage

Serving Homeowners

Your home matters. We provide dependable support, clear communication, and quality work—so you can feel confident your home is in good hands, every step of the way.

Condominium Associations

We support condominium associations with dependable service, clear communication, and expert solutions to keep communities running smoothly and residents satisfied.

Onsite Communities

From daily operations to long-term planning, we help onsite communities stay organized, well-maintained, and ready to serve their residents effectively.

Need New Association Management?

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Frequently Asked Questions

  • How many years have you been in business?
    • We were founded in 2006.
  • How many associations do you manage?
    • We’re proud to call more than 50,000 communities, comprising condominium, townhome, cooperative and homeowner associations, our clients.
  • What size of associations do you work with?
    • Westward360 has packages to fit any size association. No association is too big or too small.
  • Do you have a web-based platform?
    • Yes, of course. Our clients love the Vantaca® platform. It allows them to easily pay assessments, make requests and get association information whenever they need it.
  • Are we able to see financials real time?
    • Definitely. The Vantaca® platform allows you to see all income and expense detail in real time. It also allows you to easily produce robust financial reports.
  • Is emergency service included? How does it work?
    • Yes, you can call us toll-free any time, day or night, and a Westward360 employee will answer the phone to address your needs – not an answering service.
  • What’s your response time for non-emergencies?
    • Your requests are important to us. We are committed to responding to you within 1 business day and our internal task system can prove it!
  • What’s your response time for emergencies?
    • We are here for you 24/7 to take your emergency calls and get you the help you need immediately.
  • How many buildings do your community managers manage?
    • Full-time on-site community managers are dedicated to their assigned building and supported by a supervisor with no more than 5 managers reporting to them.
    • Premier community managers oversee between 4-12 buildings depending on the size of each building. They are also supported by a dedicated assistant property manager.
    • Full service properties are supported by a management team that has an average building to team member of under 10 buildings per person.
    • We pride ourselves on low building-to-manager ratios and are committed to maintaining those ratios for our clients and managers.
  • How often is the manager on site?
    • Depending on management service level, some managers work on site every day, some are on site bi-monthly – some associations only require annual visits.
  • How often do you inspect the property?
    • At a minimum, we provide a detailed inspection and report annually. Depending upon the management service level, associations may qualify for seasonal inspection reporting. Additional inspections are always available.
  • Do you attend meetings?
    • Community managers attend meetings both in-person and virtually.
  • Do you help in drafting the annual budget?
    • Yes, Westward360 guides your annual budget preparation every step of the way. Your financial history, savings opportunities, future plans and improvements are all taken into consideration.
  • Do you manage approved maintenance projects?
    • Our team manages the day-to-day issues that pop up, but also manages your budgeted projects and recurring maintenance. Everything starts with a scope of work, comparable bids when necessary, contracting of the vendor, and report on status through completion.
  • Do you offer capital improvement project management services?
    • Upon request, we can provide a proposal to help your association’s capital projects move smoothly via our Capital Coordinators. Vendor coordination, board and owner communication, onsite/logistics, and consistent updates will reduce the stresses these endeavors bring.
  • Are task requests reportable to the board?
    • Yes, the board gets routine updates via our task system. Each and every task is time-stamped and includes details such as status and history. Upon request we can generate reports to show all tasks initiated and completed during a time period.
  • Do you have a preferred vendor network?
    • Yes, we have access to a network of thousands of vendors. Our network has been carefully vetted for licensing and insurance – plus they are highly rated for value, responsiveness and quality of work.
  • How do you vet and qualify vendors?
    • We have a Compliance Department dedicated to collecting certificates of insurance, W9 documentation, and proof of licensing. We also evaluate them and assign a rating for value, responsiveness, and quality of work.
  • Can we use our own vendors?
    • Absolutely. You can always use the vendor of your choice.
  • At your scale, are you able to find savings for maintenance services and contracts?
    • Based on our portfolio size we receive bulk discounts and are able to provide savings on services such as trash removal, gas & electric, insurance, banking and more.
  • Can you help us create rules and regulations?
    • Definitely. Based on the scale of our portfolio we can provide many examples of rules and regulations that create safety, value and community for your association.
  • Can you address violations?
    • Certainly. Our office is the front line in noting violations and issuing notice based on your rules and regulations. We remove this burden from our boards.
  • Is there a process to address delinquency?

    • Delinquencies are a reality. We’re here to help. Late fees and notifications are automatic. The board of directors is always in the know on delinquency issues and options for resolution.

  • How long is your contract and what is your termination clause?
    • Westward360 agreements include a flexible out-clause dependent upon service level.
  • What is the process for onboarding?
    • Westward360 makes the transition easy. We handle things directly with your existing management company. We develop welcome packets, do meet-and-greets, schedule building inspections, perform our budget analysis, file for change-of-address and complete financial reconciliations, to name a few points in the process.
  • What banking institution will our operating account be with?

    • Vantaca® integrates directly with your operating account so that you are able to see income, expense, and all financial reporting real-time.

  • Who are signers on our operating account?

    • The operating account is opened in the Association’s name. Westward360 has designated signers to securely process payments as needed.

  • Where is the reserve account held?
    • Reserve accounts can be held at the bank of your choice and are separate from the operating account.

HOA Management in Deerfield

Located in Lake County, Deerfield has an estimated population of more than 18,000 residents. This suburban village sits just north of Chicago and offers convenient access to the city.

Deerfield is known for its strong school district, tree-lined neighborhoods, and thriving local business community. Residents enjoy a peaceful suburban setting while remaining close to major highways and public transit options, including Metra rail service into downtown Chicago.

Other notable points of interest include Deerfield Park District facilities, Deerfield Public Library, Jewett Park, Brickyards Park, and the Deerfield Historic District.

The Need for HOA Management in Deerfield IL

11:36 AM Claude responded: Single-family neighborhoods are quite common in Deerfield.Single-family neighborhoods are quite common in Deerfield. These planned communities owe their popularity to convenient services and amenities, as well as the area’s highly regarded schools and strong sense of community. Yet, managing them can be an uphill battle. Self-managed boards must juggle a plethora of responsibilities. From dues collection and legal compliance to maintenance and rule enforcement, tasks can quickly become overwhelming. This is where professional HOA management comes in.

The Best HOA Management Company in Deerfield IL

Westward360 is your one-stop shop for all your management needs. We serve single-family neighborhoods of all shapes and sizes. With years of experience and a team of seasoned professionals, we are the best choice for your community.

To get started on expert association management in Deerfield, contact us today or request a proposal online!